Refund Policy

Overview

At HireNirnay, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds of premium credit packs.

HireNirnay Pvt. Ltd. (Hyderabad, India) issues GST-compliant credit notes for every approved refund. International customers receive refunds in INR; your bank converts the amount to local currency based on prevailing FX rates.

Refund Eligibility

Unused Credits

You may request a refund for premium credit packs if:

• The credits have not been used (all credits in the pack are unused)
• The refund request is made within 7 days of the purchase date
• The purchase was made through legitimate channels (PayU payment gateway)
• No suspicious activity is associated with the account

Partial Refunds

Partial refunds are generally not available. However, we may consider exceptional circumstances on a case-by-case basis. Contact support for assistance.

GST & Currency

Approved refunds include reversal of GST (if applicable). Credit notes are emailed to the billing contact. For USD/EUR invoices or PO-based billing, refunds are reconciled at the INR equivalent credited via PayU or wire payout.

Non-Refundable Items

The following are not eligible for refunds:

• Used Credits: Credits that have been consumed for resume matching cannot be refunded
• Freemium Credits: Free credits provided under the freemium plan are not eligible for refunds
• Payment Processing Fees: Transaction fees charged by payment gateways are non-refundable
• Expired Requests: Refund requests made after 7 days from purchase date
• Fraudulent Transactions: Purchases identified as fraudulent will not be refunded

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Send an email to info@hirenirnay.com with the subject line "Refund Request"
2. Provide Details: Include the following information in your request:
   • Transaction ID or payment reference number
   • Date of purchase
   • Amount paid
   • Number of unused credits
   • Reason for refund (optional but helpful)
3. Verification: Our team will verify your account status and credit usage
4. Processing: If approved, refunds are processed within 2-3 business days

Refund Processing

Payment Method

Refunds are processed to the original payment method used for the purchase:

• Credit/Debit Cards: Refunds appear within 5-10 business days
• UPI: Refunds are processed to the same UPI ID
• Net Banking: Refunds are processed to the same bank account

Credit Removal

Upon refund approval, the unused credits will be removed from your account. You will receive a confirmation email once the refund is processed.

Dispute Resolution

If you disagree with our refund decision, you may:

• Contact our support team for further review
• Provide additional information or documentation to support your case
• Escalate the matter to our management team if needed

We are committed to fair and transparent refund processing and will work with you to resolve any disputes.

Special Circumstances

Service Issues

If you experience significant service disruptions or technical issues that prevent you from using purchased credits, contact support. We may offer credit extensions or refunds on a case-by-case basis.

Billing Errors

If you believe you were charged incorrectly, contact us immediately. We will investigate and issue refunds for confirmed billing errors.

Contact for Refunds

For refund requests or questions about this policy:

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after changes indicates acceptance of the modified policy.