Frequently Asked Questions

Each resume matched against a job description requires 1 credit. Video interview sessions cost 25 credits per candidate. The freemium plan includes 10 complimentary credits upon registration. Premium plans provide credit packages at competitive enterprise rates.

You can purchase additional credit packs anytime. Premium credits never expire and can be used whenever you need them.

Simply click "Buy Credits" in your dashboard and choose a credit pack. Payment is processed securely via PayU.

Unused credits can be refunded within 7 days of purchase. Contact support for refund requests.

Video interviews cost <strong>25 credits per resume/candidate</strong>. Each interview includes AI-powered question generation based on your job description, video recording capabilities, automated transcription, and comprehensive AI analysis with fit scoring and detailed candidate insights. For example, with 100 credits you can conduct 4 video interviews, or with 500 credits you can conduct 20 interviews.

Register for platform evaluation (requires 2 minutes, no credit card required). Receive 10 complimentary credits upon registration. Create a job description repository by inputting your job description, upload candidate resumes (PDF/DOCX/TXT formats), and initiate matching. Results are delivered within 2-3 minutes.

Perfect! Sign up (free), create a JD bucket, upload all 50 resumes at once (batch upload supported), and click "Start Matching". You'll get results in about 3 minutes. The 10 free credits cover 10 matches, so you'll need to buy a 100 credits pack (₹199) to process all 50. That's ₹3.98 per resume.

You need: (1) A complete job description with required skills, experience, and qualifications, (2) Candidate resumes in PDF, DOCX, or TXT format (up to 10 MB each), (3) A free account (sign up takes 2 minutes). That's it!

Yes, you can export shortlisted candidates as CSV files directly from the bucket detail page. This makes it easy to share results with your team.

Yes, the platform employs AES-256-GCM encryption for all files and adheres to industry best practices for enterprise data security and privacy protection.

Video interviews allow you to send AI-powered interview invitations to candidates. The system automatically generates relevant questions based on your job description. Candidates record video responses, which are then transcribed and analyzed by AI to provide fit scores, strengths, weaknesses, and recommendations. This feature helps you assess candidates more efficiently before scheduling in-person interviews.

After matching resumes, you can send video interview invitations to candidates. The system generates 5 relevant questions based on your job description. Candidates receive an email with a secure link to complete the interview at their convenience. Each question is displayed one at a time, and candidates record their video responses. Once completed, the videos are automatically transcribed and analyzed by AI to provide comprehensive insights and fit scores.

HireNirnay helps HR teams save up to 90% of their resume screening time. Instead of manually reviewing hundreds of resumes, HR professionals can focus on interviewing top candidates. The AI provides detailed insights on candidate fit, missing skills, and seniority levels, making it easier to make informed hiring decisions.

Yes, you can export match results as CSV files that are compatible with most ATS systems. The export includes all match scores, insights, and candidate information. Many HR teams use this to import shortlisted candidates directly into their ATS for further processing.

Absolutely! HireNirnay is designed for high-volume recruitment. You can process hundreds of resumes simultaneously with batch upload. The platform scales to handle large hiring campaigns, making it perfect for mid-to-large companies with active recruitment needs.

We support all major Indian payment methods through PayU integration, including UPI, credit cards, debit cards, net banking, and digital wallets. All transactions are processed securely in INR.

AI matching analyzes resumes against job descriptions and provides match scores (1 credit per resume). Video interviews are a premium feature where candidates record video responses to AI-generated questions, which are then analyzed for fit (25 credits per interview). Both features work together - you can first match resumes, then invite top candidates for video interviews.

HireNirnay processes resumes in seconds compared to 5+ minutes per resume manually. It provides consistent, unbiased scoring and detailed insights that would take hours to compile manually. Most HR teams report saving 90% of their screening time while improving candidate quality through better matching.

Check: (1) File size is under 10 MB, (2) File format is PDF, DOCX, or TXT, (3) File is not corrupted. If it still fails, try converting to PDF or contact support with the file name and error message.

Low scores usually mean: (1) Job description is too specific or has many required skills, (2) Candidates genuinely lack required qualifications, (3) Resume doesn't clearly state skills/experience. Try: Making JD more flexible on non-critical skills, or reviewing top 20% of candidates even if scores are 60-70%.

Check: (1) You clicked "Start Matching" after uploading, (2) Processing is complete (takes 2-3 minutes for 100 resumes), (3) You're viewing the correct JD bucket. If processing seems stuck, refresh the page or contact support.

You can upload PDF, DOCX, and TXT files up to 10 MB each. The system automatically extracts and parses text from these formats.

The platform utilizes advanced OpenAI models to deliver probabilistic match scores. Results should be used for candidate prioritization purposes, not as final hiring decisions. Manual candidate review is recommended before making hiring decisions.

Yes, the platform employs AES-256-GCM encryption for all files and adheres to industry best practices for enterprise data security and privacy protection.

Yes, we support all common resume formats used in India including PDF, DOCX, and TXT. Our AI understands Indian naming conventions, educational qualifications (like B.Tech, MCA, etc.), and work experience formats commonly used in the Indian job market.

You can upload PDF, DOCX, and TXT files up to 10 MB each. The system automatically extracts and parses text from these formats.

HireNirnay helps HR teams save up to 90% of their resume screening time. Instead of manually reviewing hundreds of resumes, HR professionals can focus on interviewing top candidates. The AI provides detailed insights on candidate fit, missing skills, and seniority levels, making it easier to make informed hiring decisions.

Yes, we support all common resume formats used in India including PDF, DOCX, and TXT. Our AI understands Indian naming conventions, educational qualifications (like B.Tech, MCA, etc.), and work experience formats commonly used in the Indian job market.